News Releases

News Releases

Official news releases from the Federation of Tax Administrators.  Questions regarding news releases should be directed to Verenda Smith at [email protected].


 

Monday, February 08, 2016 05:34 PM
DOREEN WARREN OF THE IDAHO TAX COMMISSION
WINS FTA’S HARLEY T. DUNCAN AWARD for
LEADERSHIP AND SERVICE

 
       (Washington D.C.  FEBRUARY 8, 2016) The Federation of Tax Administrators announced today that Doreen Warren of the Idaho Tax Commission is the recipient of the 2016 Harley T. Duncan Award for Leadership and Service. The award is presented each year to an individual who has demonstrated sustained and significant service in the administration of state taxes. Judging is performed by the Executive Committee of the FTA Board of Trustees.
 
            Presentation of the award will take place during the FTA Annual Meeting, June 12-15 in Annapolis, Md.
 
            Warren has a long history of sharing her service with the FTA member agencies. Currently she is the state co-chair of the FTA-NACTP Fraud Working Group, responsible for leading the state-industry effort to reduce income tax refund fraud. In particular she has provided key contributions to the development of new “trusted customer” measures that provide greater confidence in a taxpayer’s identity.
 
She is also the overall coordinator of all state tax agency participation in the new Security Summit, in which states, the IRS and software developers coordinate activities and work together to develop new protections against refund fraud.
 
She has been the state co-chair of the FTA-IRS Tactical Advisory Group, which coordinates electronic tax administration issues that affect multiple states and the IRS. This work ranges from joint disaster preparedness communications to dealing with the IRS’s adoption of tax preparer Efile mandates. She is a member of the executive council of the 1040 Modernized Efiling program working group. She has represented Idaho in the states’ collaborative development of computer standards. In the 1990s, during her time with the FTA Motor Fuel Tax Section Uniformity Committee she was one of only two persons selected nationally to help perfect a new data distribution project, and she was part of a four-person Motor Fuel Redesign Team that created new reporting techniques that are still in use today.

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About FTA and The Award: The Federation of Tax Administrators is a nonprofit organization composed of taxation and revenue departments of the fifty states, District of Columbia, New York City and Philadelphia. Its mission is to improve the standards and methods of tax administration. Its principal programs are rooted in information exchange, training and intergovernmental coordination. The award is named after Harley Duncan, executive director from 1988 to 2008, “in recognition of 20 years of setting the example.”

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CONTACT: 

Verenda Smith
202-255-8282

[email protected]
 
Monday, April 21, 2014 12:00 AM

WISCONSIN CO-WINNER OF
2014 FTA AWARD FOR OUTSTANDING TECHNOLOGY APPLICATION
Washington State given honorable mention

WASHINGTON, D.C. (APRIL 21, 2014). The Wisconsin Department of Revenue is one of two winners of the 2014 FTA Award for Technology. New York’s winning program, Fraudulent Refund Prevention, was featured last week. Wisconsin’s winning entry is a collection of “small applications,” specifically arevenue mobile app and an electronic receptionist that allow the taxpayer to self-serve while improving customer interactions and agency efficiency.

Technology Award judges also wanted to draw special attention to a program in Washington State, awarding an honorable mention to the Property Tax Geographic Information System.

Awards will be presented at the FTA Annual Meeting, June 8-11 in St. Petersburg, Fla. The winning agencies have been invited to present the details of their programs during the Technology breakout.

Judges were John Vranna, retired tax administrator; Steve Miller, retired tax administrator; and Karla Hulett, American Trucking Association.

Wisconsin’s mobile app is designed for citizens who interact with the agency on a regular basis. It connects to the most popular online services, including refund look-up, estimated tax look-up, free tax help site locations, how-to videos, news updates, contact info and the agency’s Twitter feed. Thirteen percent of all refund inquiries now come through the app. A governance group met quarterly as components were rolled out to evaluate them and discuss modifications. A withholding calculator and sales tax rate lookup are in the works.

The electronic receptionist was designed to improve a walk-in problem at the Milwaukee office, which handles tax questions, delinquency resolution, permitting and redeems winning lottery tickets.

Citizens who enter the small office can choose Spanish or English, and they electronically enter a name and reason for visit (choosing from a list). The information goes to work queues. When a person with the necessary expertise is available, that person will assist the next person in the queue.

Supervisors can monitor traffic and call for backup assistance when necessary, and they have data that helps them make other management decisions. The check-in line has disappeared, so taxpayers can spend their waiting time in chairs. Because of security and infrastructure constraints, the agency locked an iPad to a portable stand (also locked). The iPad is moved and charged overnight. The agency bought off-the-shelf software, a product from Check In Systems Inc.

Judges felt that these two developments demonstrated thinking that is “out of the box” and involves innovative development that employs modest and easily achievable applications of technology. In particular, the Electronic Receptionist initiative enables quick-assistance triage decisions through improved data gathering and taxpayer self-service and represents a direction that all states should consider.

The Federation of Tax Administrators is a nonprofit organization composed of taxation and revenue departments of the fifty states, District of Columbia, New York City and Philadelphia. Its mission is to improve the standards and methods of tax administration

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CONTACT: Jonathan Lyon 
202-255-8282

 
Wednesday, April 16, 2014 12:00 AM

MACK GILLIM OF THE KENTUCKY DEPARTMENT OF REVENUE 
WINS FTA’S HARLEY T. DUNCAN AWARD for
LEADERSHIP AND SERVICE

(Washington D.C. April 16, 2014) The Federation of Tax Administrators announced today that R. Mack Gillim of the Kentucky Department of Revenue is the recipient of the 2014 Harley T. Duncan Award for Leadership and Service. The award is presented each year to an individual who has demonstrated sustained and significant service in the administration of state taxes. Judging is performed by the Executive Committee of the FTA Board of Trustees.

Presentation of the award will take place during the FTA Annual Meeting, June 9-11 in St. Petersburg, Fla.

Gillim, a 36-year veteran with the agency, is currently the director of the office of Processing and Enforcement. Judges noted that Gillim has a track record of “not settling for business as usual,” continually reviewing policies and procedures. He frequently looks for lessons learned or cooperative approaches from other agencies. He is known for having a strategic vision that goes beyond his agency. His programs enhance other state government services and create shared efficiencies.

Gillim first worked as a revenue field auditor, where he looked beyond the normal scope of his responsibilities to recommend initiatives for processing returns and refunds that improved refund issuance. He worked in the pre-audit processing area before advancing to the position of director of collections. He led a team that updated and enhanced the accounts receivable system, saving time and resources and providing better service to taxpayers. He formed an internal analyst group that was in charge of numerous Information Technology projects, and insisted on the involvement of agency managers to make sure user needs were addressed by new technology. Gillim’s leadership established a pattern of training for agency workers, even involving outside groups such as the American Collectors Association in training design.

Gillim was promoted to deputy commissioner for the Department of Law in 2002, and after the agency’s 2004 reorganization he took over his current position. His leadership there has generated inter-agency collections programs that created $47 million in collections for other state agencies and $147 million in delinquent child support collections. He also heads the technical implementation of a number of electronic initiatives, including e-file/e-pay for individual income tax and corporation income tax.

Gillim is a frequent presenter at FTA workshops and conferences and is a leader in sharing discussions on topics such as interstate collections, administrative liens and levies, professional license revocation and data matching.

The Federation of Tax Administrators is a nonprofit organization composed of taxation and revenue departments of the fifty states, District of Columbia, New York City and Philadelphia. Its mission is to improve the standards and methods of tax administration
 

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