Episode 8: Customer Experience
FTA's Charlie Helms sits down with Utah State Tax Commission's Senior Director of Customer
Service Mike Lee to discuss his division's success, how customer service has changed,
and emerging trends in the customer experience...
Where FTA members connect, collaborate, innovate,
and help shape the future of tax administration.
Introducing the new FTA Community
Discover your communityUniformity Guides Now Available!
Motor Fuels Section | Tobacco Tax Section
Download the latest uniformity guides!
Download the Motor Fuels GuideDownload the Tobacco Guide
Our purpose is to improve the quality of state tax administration by providing services to state tax authorities and administrators.
Next Event
Apr 14 - 16 2024
Holiday Inn Denver East, Denver, CO
No event found!
Upcoming Events
Apr 14 - 16 2024
2024 Pacific Region Motor Fuel Tax Section
Holiday Inn Denver East, Denver, CO
Apr 17 - 18 2024
2024 Western Region Tobacco Tax Section
Holiday Inn Denver East, Denver, CO
May 06 2024
2024 May Alcohol Uniformity
Hyatt Regency, Green Bay, WI
May 07 - 08 2024
2024 May Uniformity Tobacco Tax Section
Hyatt Regency, Green Bay, WI
No event found!
We proudly serve the principal tax collection agencies of the 50 states, the District of Columbia, Philadelphia, and New York City.
Empowering taxpayers and preparers
Discover FTA Members
Use the interactive map below or the text-based listing to go directly to FTA Member sites.
FTA serves as a source of information and expertise for state administrators and others on the workings of state tax agencies and systems as well as issues generally affecting tax policy and administration.