2018 Technology Conference and Exposition

Official Conference Agenda

Click here to download.

Presentations and Materials

Presentations will be posted on a rolling basis as they are available.  If you are looking for a specific presentation and don't see it here, send an email to [email protected]

Tools to Mitigate Cyber Threats Today and in the Future: Information Sharing, Active Defense Techniques, and the ATT&CK Framework
Irving Lachow, Ph.D., Deputy Director of Cyber Strategy and Execution, MITRE
The Cyber Security Threat Landscape of Everyday Business Collaboration
Cliff White, Chief Technology Officer, Accellion

Conference Agenda

Monday, August 6

IRS Publication 1075 and Cloud Environments
Steve Matteson, IRS Safeguards
Are you thinking about using the Cloud for FTI?  Join IRS Safeguards to learn more about how Cloud environments are reviewed and what you should look for in a 1075-compliant Cloud vendor.

FTA Award Winner: Alabama eID Program: Authenticating Taxpayers with Biometrics
Brenda Coone, Alabama Department of Revenue
The free AlabamaeID app permits the department to send notifications to taxpayers who have downloaded the app, created an electronic identity (eID), and registered with the department. Rather than taking identity quizzes before a refund can be processed, taxpayers can confirm or deny that they filed the return and verify the refund amount that is being claimed. This enables the department to process these returns in a timelier manner and taxpayers receive their refunds faster.

Projects, Processes and Systems to Support Online Sales & Use Tax Compliance
Adam Hovne, Pennsylvania Department of Revenue
Kevin Milligan, Pennsylvania Department of Revenue

Pennsylvania has been successful using traditional physical presence nexus standards in asserting sales tax requirements for major online retailers.  In 2017, PA's General Assembly passed marketplace legislation extending compliance obligations to marketplace facilitators and sellers, including an election for noticing/reporting by those without PA nexus. This presentation will provide a soup to nuts summary of the data matching, system preparation and outreach and education efforts to identify and bring online marketplace retailers into PA tax compliance, as well as plans being formulated for consumer use tax compliance efforts.

SDT: Changes to Authorization and Other Updates
Rod Sterling, IRS
The ACES certificates held by many IRS users have been discontinued by GSA.  This session will discuss
the future of SDT authentication, including current testing for replacement certificates being done by IRS.
USPS Full Service - Save Money AND Gather More Information for You and Your Taxpayers 
Jennifer Wentworth, Mississippi Department of Revenue
Are you using USPS full service?  There are significant savings to be had on postage costs with minor modifications to your internal systems.  You get actionable information back from the process provides that helps internal users and taxpayers.  The best part? Tens of thousands of dollars in savings, even after paying for any additional hardware and software.
Wayfair is here – are you ready?
Bubba Lange, Avalara 
Now that Wayfair has been decided, there will be a fresh demand to install and account for tax determination and tax compliance reporting automation. Are your systems ready for this data?  This session will explore the potential types of required compliance for companies and the resulting data that will be available to states to determine compliance.

The Identity Theft Tax Refund Fraud ISAC – Tools and Resources for State Tax Agencies
Andrew Dziewulski, MITRE
Jami Gibson, ISAC Analyst Community of Practice
Disaster Recovery: How We Relocated Our Contact Center in Less Than 24 Hours
Ronald Johnson Jr., Georgia Department of Revenue
Darcy Pyle, Georgia Department of Revenue
Financial Services and Fraud Tools 
Melissa Smith, Illinois Department of Revenue
This session will take a closer look at the tools and partnerships available to states, especially products of the Security Summit Financial Services Group and the broader financial industry.  Every state can use this data to both stop fraud before it happens and potentially recover fraudulent refunds after they have been paid.
Analytics Panel
Peter Arena, ASR Analytics
Eric Thompson, Experian
Esmeralda Stuk, SAS Institute
Moderator: Terri Steenblock, FTA
This panel will discuss the broad topic of analytics and how it can be used in conjunction with the work of state revenue agencies.  From the different types of analytic approaches to the questions analytics can answer, you'll want to bring your notepad to this interesting discussion.  

Tuesday, August 7

Insider Threats: Practical Methods for Analysis and Detection
Randy Trzeciak, Director of The Insider Threat Center at CERT, part of Carnegie Mellon University
How to Start your Insider Threat Program
Patrick Alcorn, SAS Institute
Deborah Pianko, SAS Institute
Do you want to start an insider threat program?  This presentation will cover the key steps to help you get started.  Agencies at any stage of insider threat program development will benefit from this session.

Using ACL Scripts to Significantly Shorten POS Data Analysis
Dawn Sargent, Minnesota Department of Revenue
Marsha Helfman, Minnesota Department of Revenue
Join us to learn how you can turn a three-day analysis into a nine-minute analysis using an automated script.  If your state uses ACL, this is a can't-miss presentation that will save you precious time.
Property Tax Oversight for the 21st Century
David Salzer, Axiomatic
For traditional taxation (income, sales, etc.), rich data streams tied to powerful business intelligence systems have become the norm. In many states, the technology revolution has not reached property tax administration.  
While regulations vary from state to state, many of the challenges faced by property tax administrators are universal, including a shortage of access to information and effective analysis tools.

Using Performance Measures for Project and Agency Success
Jennifer Wentworth, Mississippi Department of Revenue
Mark Godfrey, Missouri Department of Revenue
Implementation of any new system or process, no matter how small, should include documenting how the system/process will be determined to be a success or failure – its performance measure.  Your measures also have to include how the people who use that system/process get measured.  “What gets measured gets managed.”- Peter Drucker
Leveraging Technology to Improve Investigations
John Lowenthal, Ocrolus
Katie Colvin, Georgia Department of Revenue
The investigative process is costly, time-consuming and can be prone to human error. Many agencies and individuals struggle with the financial analysis of large volumes of financial documents and sometimes resort to a spot-check approach because they do not have the time to conduct a comprehensive review. Technology that automates financial analyses can be used to enable investigators to enhance efficacy while conducting a greater number of investigations.

Preparing your Data
Frank Nestore, Mathtech
Data is the lifeblood of your organization.  Whether you are preparing for a new system implementation, or seeking to improve processes, you need to have data that is clean and supportive of your business.  In this session we will discuss ways to approach data analysis and cleansing, as well as the "people" side of data governance and decision-making.

Unscrambling the Mysteries of NIST
Bob Pivoris, Intuit
This presentation will help attendees understand the role of the National Institute of Standards and Technology (NIST) and its guidance on topics like authentication, identity proofing, and more.  If you work with your state's efile group, this will be valuable for you.

Incremental Modernization and Organizational Change Management: Rhode Island’s Experience and Perspective
Neena Savage, Rhode Island Department of Revenue Division of Taxation
Dan Clemence, Rhode Island Department of Revenue Division of Taxation
Designing for Mobile Taxpayers
Jagjit Chowla, Credit Karma Tax
More and more people in the US are using their mobile phones not just to communicate but to transact (and yes, file taxes!). The move to mobile is a great opportunity for the companies and agencies that serve taxpayers to increase engagement. Join us as we present relevant trends in how users transact on mobile, and insights and statistics about mobile tax filers from the 2018 season. We'll look at demographics of mobile vs. desktop filers, device types, and usage patterns. We'll conclude with important design and security considerations when making financial services available on mobile devices.
Tax Administration Dialogue via Social Media
Kevin Milligan, Pennsylvania Department of Revenue
Many states have attempted to build online communities using Facebook.  Others have used LinkedIn internally and public-facing to present employee profiles to engage the broader tax administration community.  This presentation follows a one-year tax-topical journey on LinkedIn that explores the use of this social media platform for wider engagement with tax professionals in other tax agencies and the private sector (including CPAs, tax attorneys, technology consultants). 
Transition Planning for Large Software Project Operations
Guy Kirtley, Revenue Solutions, Inc.
Is your agency planning or implementing a large software project in the near future? If so, careful consideration of the operational elements of the project, as well as the support model, can make a huge impact.  It takes attentive planning to put the RIGHT team together and significant effort to enable that team to manage the application properly once it goes live. The project is rarely over when the final release goes into production. During this session, we will discuss key considerations, options available to your agency, challenges the project may encounter and strategies to guide you and your agency successfully through it all.
FTA E-Standards and Security Threat Assessment and Response Working Group Updates
Terry Garber, Federation of Tax Administrators
Raja Sambandam, New Mexico Taxation and Revenue Department

The E-Standards update will include an overview of schema changes for Modernized eFile as well as new projects such as E-Levy. These will be worked in the E-Standards meetings Wednesday afternoon and Thursday.  The update on STAR, which stands for Security Threat Assessment and Response, will focus on the work product of this Security Summit working group, in particular reviewing security standards that state tax agencies are asked to follow.

Modernizing Excise Systems?  Uniformity Makes it Easy! 
Jim Oliver, Kentucky Department of Revenue
Cindy Anders-Robb, Federation of Tax Administrators
FTA’s Tobacco Tax and Motor Fuel Tax sections both have uniformity resources for all states.  Join us to learn about Kentucky’s recent modernization project and how you can use uniformity to save time and add value to your project.  Including uniformity in your RFP is easy to do – we’ll teach you how.
Artificial Intelligence in Tax and Revenue Fraud
Eric Thompson, Experian
Detecting fraud techniques are quickly shifting from using basic rules to advanced statistics that are extremely predictive.  This session will review best practices in leveraging big data and artificial intelligence to identify the highest risk events, with an extremely low false-positive rate, and in real-time. 

Wednesday, August 8

Nudging: The Intersection of Behavior and Analytics 
John Doyle, Deloitte
The process of nudging leverages existing state capabilities with behavioral tools to encourage compliance among non-compliant taxpayers. In addition, we have been working with a handful of other tax and revenue agencies around the concepts of nudging and the practical application.  Our goal of the session is to share the insights and learns from nudging as well as introduce some of the states or agencies that are currently leveraging the capability.
Business Process Automation: Determining Needs and Preparing RFPs
Mike Smith, Excela Technology Public Sector
Ronald Johnson Jr., Georgia Department of Revenue
A broad overview of outsourcing including; What, When, Why and How of the process. This presentation will also include questions you should ask during the process and recommendations for structuring your request for proposal (RFP).

Electronic Levy Files (E-Levy)
Susan Dukes, Wisconsin Department of Revenue
Terry Garber, Federation of Tax Administrators
The FTA E-Standards group has been working on a standard XML file for electronic wage levies to use with employers and third party preparers to 1) send original notices, amends/updates, and releases and 2) receive answers from employers on the employee status to tell the state whether they are withholding, no longer employed, or never employed.  This session will share the current progress of this project in several states and what states can do to get involved.
Tips and Tools for Securing Cannabis Tax Revenue
Alex Spelman, SICPA
With more and more states legalizing recreational adult use of cannabis products, revenue realization from cannabis excise tax is becoming a bigger reality for states. This revenue stream is complex. In this session we will look at what tools a state revenue agency needs to secure cannabis tax.