Synchronous Selling

Theme

Agenda

The on-line retail growth spiral

On-line shopping takes off

Three stages of Web buying

First-time shoppers accelerate spending

First-time shoppers accelerate spending

Retail Spending Growth

Consumers shop across channels

Consumers will shift spending to the Web

The Net is not just another channel

Theme

Brick-and-mortar retailers fall short

Pure-play competitors set the standards

The solution: center customer experience around the Web

Synchronizing channels

Give stores a make-over

Synchronous channels will cycle consumers between stores and sites

The pay-off:

Theme

Summary

Thank you!