Monday August 12th
8:45-10:00
Introduction - FTA
Welcome - Dana Mayton, Secretary, Kentucky Revenue Cabinet
Keynote - John Goggin, Vice-President, Metagroup
IT Leadership: Do You Have What It Takes?
Are you ready to be a leader in information technology? Do you know
how to establish IT credibility, develop effective business cases and
become a respected voice in the executive offices? Discover the
components you need to successfully transition government through the
digital decade. Hear the best practices employed by successful public
and private sector CIOs. Assess your organization’s readiness
and determine what action items you must undertake to
succeed.
10:15-11:15
ONE
Continuity of Operations-Robert E. (Bob) Barr, Dell Computer
The events of Sept. 11, 2001, have significantly increased the nation's focus on how to protect people and data in the event of a disaster. This presentation covers Web infrastructure for Dell.com: how Dell addresses availability and disaster recovery for a mission-critical application.
Accounting for approximately $16 billion in annual revenue, Dell.com is one of the world's largest e-commerce sites and represents approximately half of the company's overall revenue. The Dell.com infrastructure resembles data centers established by public and private sector organizizations. The presenter will share some of the company's best practices in successfully keeping this application up and running using industry-standard hardware and software.
TWO
E-Signature and E-Records Update-Ben Wright, Attorney
The basics of the topic will be covered followed by a discussion of changes in law, advances in technology and recent judicial cases on the use of electronic messages as evidence in court. In addition to e-signatures, electronic records will be reviewed with particular attention to the recent criminal conviction of a large accounting firm.
THREE
Traditional/E-Filing Alignment-Tom
Barkhuff, Fleet Libris Information Solutions
As agencies continue the move toward e-government initiatives,
they are faced with many challenging questions such as:
-What makes a system secure?
-Which taxpayer filing options make sense?
-What user-friendly options need to be included in a solution?
-How can an agency manage paper, Web, and electronic submissions most effectively?
This presentation will examine strategies for aligning traditional and electronic
filing alternatives, while ensuring data integrity.
FOUR
E-File Minnesota - Renee Bernier, Minnesota
On July 1, 2001, the Minnesota Department of Revenue implemented its "E-File Minnesota" program. The goal was that all customers have access to a modernized electronic filing and payment system for virtually all business tax returns. This newly designed Internet and Telefile application also integrates taxpayer information with the Legacy system. Representatives of the Minnesota Department of Revenue will discuss each element required to bring this ambitious project to reality:
- Developing the business case for electronic
filing and paying
- Creating a Vision
- Using effective marketing research
- Product planning & design
- Development of RFP, and vendor contracting
- Project management
- Public relations/communication strategy
- Making the transition
- Results of the effort---thus far
- Lessons learned
Since July 1, 2001, the business taxpayers have generated over 1.8 million electronic transactions for the Minnesota Department of Revenue. In effect, it has changed the way we conduct our business in the state to one which is more efficient and cost-effective.
Monday PM
2-2:45
ONE
E-Learning Pathways-Christina Dorfhuber, Deloitte Consulting
How the Internet can assist States in delivering and managing the learning experience for their employees, taxpayers, and business partners to reduce costs, while improving retention and performance. Discussion will include how to develop and focus an e-learning strategy for internal or external learners within a tax and revenue environment; a quick diagnostic to identify what blend of e-learning with traditionally based delivery methods might be best for your agency; understanding the functionality, strengths, and weaknesses of the tools currently in the market; and live samples of e-learning.
TWO
Benefits Funded Projects "Raising
Revenues Without Raising Taxes" John LaFaver, AMS
Revenue administration leaders are facing unprecedented challenges. Revenue
generation is lagging, compliance with tax laws is slipping and taxpayers are
expecting to be able to deal with their tax agencies over the Internet much
as they do their banks and insurance companies. Yet Governors and legislators
are struggling to balance budgets while cutting as few services as possible
and raising taxes only as a last resort. System improvements to strengthen compliance,
improve revenue performance and provide modern services are difficult, if not
impossible to finance in this environment.
Several states have successfully used a “Benefits funding” approach
to implementing new systems. Using this approach, a contactor finances the upfront
costs of the system and is paid on a fixed price contract only as revenues are
generated from it. Once the project is paid for, typically before the work is
complete, the state enjoys a significant ongoing enhancement of its revenue
stream. The presentation will outline successful state projects and provide
a practical, step-by-step approach for enhancing tax administration systems
using benefits funding.
THREE
Collections: Private Sector Best Practices-Joseph Milack, Accenture
Agencies often have fairly rudimentary means for prioritizing their collection cases (e.g., liability age, liability amount, taxpayer payment history, etc.). Conversely, the private sector utilizes sophisticated means for approving/denying credit card applications, loan applications, etc. This presentation reports on recent developments in revenue agencies utilizing these private sector practices.
FOUR
Secure, Accurate, Timely Remote Data Capture-James Robinson, Virtual Solutions
Making the decision to outsource your information capture requires careful consideration and research. Outsourcing solutions offer attractive incentives and benefits but there can be challenges. In this session, learn what is involved when deciding to outsource your information capture. Critical success factors to an outsourcing strategy include focusing on the security, accuracy, and availability of your data, as well as implementing a solution that complements your existing processes. In addition, gain insight into technological approaches available for maximizing your current investments while minimizing risks.
3-3:45
ONE
Next Generation E-Gov-Robert J. Yokavonus, Unisys
This presentation, suitable for audiences at all levels, provides a look at where E-Government has been, the current status and what the next generation is expected to comprise. It views the subject from the perspectives of technology and content and provides a focus on what government clients want and expect to do using technology to interact with government.Some examples of next generation applications are provided.
TWO
Using Virtual Representatives in a Revenue Agency-Guy B. Kirtley, Accenture
Revenue agencies often do not have the resources to staff their customer call centers as completely as they would like. Often, information is placed onto the web as "Frequently Asked Questions" or available through standard search engines, but it is often difficult for taxpayers to get the specific answers that are required. As a result, many agencies are moving to "Virtual Representatives" where taxpayers can type in questions in standard English and obtain their desired information; this presentation will provide information on what some of those agencies are engaged in.
THREE
New Dimensions in Payment
Systems: Beyond ACH-George Rees, Advanced Financial Solutions
The new NACHA Accounts Receivable Truncated Check (ARC) program
provides an excellent opportunity for Tax and Revenue Agencies to
reduce transaction costs and improve funds availability. Check
Truncation will provide additional opportunities for agencies
employing image-based payment systems. A successful pilot program
utilizing full truncation has been completed and the roll-out of
Endpoint Exchange, a nationwide check truncation network is underway.
Endpoint Exchange enables electronic clearing of checks to include
many that are not eligible for ACH. This will be an informational
session which will cover both operational and economic issues.
FOUR
Transitions in Revenue IT-Daniel Darche, Sierra Systems
Revenue agencies are challenged with change; to technology and to delivery of service. These are driven by three main factors:
- creation of improved interfaces to
constituents, better service
- creation of efficiencies in systems and services, better value
(lower cost)
- improvement of effectiveness, better revenue and
compliance.
These changes force similar changes in the information service divisions with helping meet these goals. Initially these changes take the form of system development; but continue to demand changes in the way organizations operate. While the transitions that revenue agencies and their IS divisions are facing are numerous, the focus of this presentation is on three major transitions and real world examples of these transitions in a revenue organization:
- the transition from development project to operational project. This involves the change from capital to operational budgets, from delivery focus to cost focus, and from focus on change to focus on stability.
- revenue agencies are under pressure to eliminate service stovepipes and do more for less. This necessitates a transition to shared services.
- this business focus on changing to reduce costs and increase service leads to like changes in the delivery of IT services to revenue. This transition takes the form of IT focusing on the core competencies of contract management and strategic planning. Increasingly the tactical delivery will be the focus of pure service providers. This requires a transition from delivery to requirements, a requirement to look at new cost models, and a shift to more precise measurement of service in the form of SLAs and KPIs.
4-4:45
ONE
E-Process and Content Management-Jim DeFerrari, Filenet
These remarks will show how Web-based e-process and content management solutions are enabling tax agencies to significantly increase efficiency and productivity, reduce costs, streamline operations and encourage information sharing across multiple jurisdictions and agency divisions. By utilizing the Web to automate processes, tax agencies can transform paper-intensive, linear procedures to better expedite simultaneous tax processing and approvals, provide electronic access to all tax records, which improve response times to customer inquiries, and re-focus activities on the equitable enforcement of tax laws and fraud detection. It will include lessons learned in the implementation of successful transaction processing over the Web.
TWO
Measuring ROI for E-government Applications-Patricia O'Donnell, Anexsys
As the tax administrators focus attention and dollars on technology initiatives, managers are asked to justify present and future investments without flexible, government-specific tools for evaluating and analyzing each technology project. This presentation outlines a framework for government managers to begin measuring the benefits tangible and intangible and the costs -- direct and indirect -- brought to both government and its constituents. The presentation will: demonstrate a need to confirm return on investment (ROI) in e-government initiatives; explore how specific methodologies are employed to determine e-government ROI; and outline a recommended course of action for agencies in implementing ROI.
THREE
CA EDD Tax Reengineering and Modernization (TEAM) Project-Bruce Lechner, Impression Technology
TEAM was a multi-year, $62 million benefits-based partnership between EDD, Unisys Corporation and five major subcontractors. The project included significant Business Process Reengineering, Change Management and Organization Design components, plus the implementation of six new technologies for EDD. The presentation will focus on actual benefits achieved and lessons learned.
FOUR
Technology and Electronic Commerce: A Tax Software Perspective-Tom DiBello, Vertex
The main points of this presentation are (1) the critical role that technology standards can play in the development of tomorrow's tax administration solutions; (2) that not all of the enablement for tomorrow's vision will come from technology standards - there are other factors to consider (for example the link to the Streamlined Sales Tax Project work on definitions); (3) the current progress in the area of standards development and adoption. Key points:
A. Technology Evolution
- Where we were
- Current state
- Glimpse into the Future
B. Standards
- Barriers
- Opportunities to remove barriers
C. Industry Vision - Technical Perspective
- Web Services
- Enabling Power of Standards
Tuesday August 13th
8:30-9:30
ONE
Integrated Revenue Information System (IRIS) and IT Transformation-Bob Austin, California Bd. Of Equal.
During the IRIS development, BOE launched a complementary effort to establish a technology organization that was capable of supporting it in the long term. The effort turned out to be both a transformation of the existing IT organization and cultural change for the technology staff as well for as the business program staff. So far the new organization is successfully addressing many of the stubborn problems that seem to continually plague many IT organizations, including integrating business and technology, prioritization of IT initiatives, ownership of IT issues by the business program staff, and successful scope and requirements definition (and business staff buy-in) for IT projects and issues. The presentation will share our successes in this organizational transformation and offer alternative approaches to addressing IT driven business issues.
TWO
Capability Maturity Software Model-Debbie Peterson, Texas
The Texas State Comptroller's Office Integrated Tax System (ITS) consists of over 40 different taxes and fees. During the last legislative session eight new taxes and fees were passed with different effective dates and business requirements. To manage the on-going development and maintenance of ITS, the Capability Maturity Model (CMM) Framework for Software Development was implemented. Within 6 months staff had attended training on CMM and developed detailed policies, process and procedures with a goal of achieving CMM Level 2 within the following 6 months. Achievement of this goal is on target. Learn about CMM and the benefits it can bring to your application development and maintenance environment as well as some "lessons learned".
THREE
Use of 2-D Barcoding for Hi-Speed Data Capture-Rosemary Warren, Maryland, and Doug Billings, IBM
For the TY2001 tax season Maryland and IBM jointly implemented 2-D barcode reading on individual and corporate tax returns. Barcodes were read from 200 dpi images with read rates approaching those from paper. IBM will present highlights of the technology used, while Maryland will show the results and benefits it attained.
FOUR
Tax Technology Standards Panel - TIGERS-Terry Garber, South Carolina, OASIS-Dale Waldt, FTA-Jonathan Lyon, Wireless Task Group-TBD
This session will provide a high-level highlight of the extensive technology standards efforts sponsored by FTA in cooperation with other national and international public and private sector organizations, covering XML, 2-D barcoding, mobile transaction sourcing, and others.
9:45-10:45
ONE
Metrics for Integrated Tax System Implementation-Steve Wilson, Idaho
Fully completed in June 2002, Idaho will report on the benefits/drawbacks of using a COTS model, and lessons learned from the project, including project management, decision-making, process reengineering and change management.
TWO
Jump Starting Intranet and Internet Application Development Using Web Tools-Joseph Mizrahi, New York City
From database to application in 15 minutes - exciting examples of applications implemented by the New York City Department of Finance for both the Internet and Intranet, utilizing exisiting, internally trained staff, with NO consultants!
THREE
Further Progress on Hi-Speed 2-D Barcoding-Steve Csogi, New Jersey
The New Jersey Division of Revenue is in its second year of utilizing a 2-D Barcode on our Income Tax family of returns. NJ DOR uses high speed scanning and reads the 2-D barcode using a software recognition engine. The Non-resident and Fiduciary returns were included in the process this year. This presentation discusses:
- the growth of the 2-D process,
- the impact of third party software,
- the resolution of integration issues, and
- an evaluation of the needed processing changes.
FOUR
Use of XML/PDF-Jeff Wenger, Tax Technologies Inc.
XML and PDF technologies are employed extensively by software companies as partners of state revenue agencies, and are key enhancers of productivity, responsiveness, and time to market. See how one company uses these for both internal and external benefits.
11-Noon
ONE
IRS Business Tax
E-Filing -Kathy Jantzen, Xan Ostro, & John Cheek, IRS
The IRS is undertaking development of a new e-filing system for
Business tax returns. The new system will offer several new features:
(1) All transmission and acknowledgment files and tax returns and
acknowledgment records must be in XML format. (2) All tax returns and
results (acknowledgments) will be processed and returned to the
initiator as soon as the transmission is received &endash; no drains.
(3) IRS will accept binary attachments (PDF) with e-filed returns.
(4) Internet filing will be available. TY 2003 production filing for
1120, 1120S, and 990 tax returns will begin in January 2004. The
system will be available to external software developers and
transmitters for testing on November 1, 2003. These remarks will
outline in further detail IRS development steps and progress to date.
TWO
Workflow Technology in Case Management-Avinash Bhokare, TataInfotech
One of the primary activities of workflow technologies is the automation of processes involving combinations of human and machine-based activities, particularly those involving interaction with IT applications and tools. The use of workflow technologies in tax systems isolates the control flow of an application from the domain-specific business logic. Workflow in Case Management manages the flow of activities and transfers control from one activity to another activity. It allows easy configuration of flows and rules without changing the application code. The presentation highlights use of workflow technologies in ITS Case Management and how its flexible and configurable features can help agencies to increase operational efficiencies.
THREE
2-D Lessons Learned-Mike Smith, Image Entry & panel
2-D bar-coding is a proven technology but by no means it is an off-the-shelf technology. Each State must customize their application. This presentation summarizes the planning, testing, implementation, outsourcing and productions phases of the 2-D process.
After attending the break out session, the attendee will be more equipped to implement the process internally with greater success. Topics of discussion:
1. 1st year implementation process for the
Department of Revenues to include:
- Review of FTA 2-D bBarcoding guidelines
- Initial contact with software vendors and tax practitioners
- Putting the state guidelines together
- Testing
- Lessons learned
- Selections of outsourcing partner and why an outsource partner
rather than internal processing
2. Outsourcing Partner
- Type of hardware used
- Development of processing software with functionality and
versatility
- Areas of improvement that have been identified
- Results realized (actual production numbers including non-readable,
1st passes, and taxpayer modifications after the printing of forms,
etc)
FOUR
Implementing a Low-Cost Imaging System-Gordon Alleman, Idaho & James Harrison, Fast Enterprises
Idaho has recently put in place a low-cost imaging system. What makes this solution interesting is that the implementation was accomplished without a traditional imaging application and without any specialized imaging hardware. We did this by taking advantage of imaging features already available in our remittance processing system and in our back end integrated tax processing system. The imaging solution runs on Microsoft Windows. Image storage is in a SQL Server database. There is no "per user" license so we have made images accessible to our entire agency with no extra cost. While we are not fully "imaged" (no ICR for example), we have succeeded in delivering a significant amount of value at a very low cost. The sophistication and simplicity of our solution serve to highlight how far imaging technology has advanced in the past few years. The Idaho State Tax Commission and our vendor Fast Enterprises will jointly present this topic.
1:30-2:30
ONE
IRS E-File Modernization
and Expansion-Terry Lutes, IRS
IRS 1040 e-file had its beginnings in the 1986 filing season and the
operational design has essentially remained unchanged since that
time. IRS is now taking steps to bring the system design up-to-date
so that electronic interactions with IRS more closely mirror what
taxpayers and tax professionals experience with private sector
e-operations. The Form 1120 electronic filing system, scheduled to
become operational in 2004, will be the first full implementation of
that concept with other electronic return products, including the
1040, being modernized as quickly as possible. Basic components of
modernized e-file will include use of XML and the Internet as a
transmission mechanism. Finally, the modernized environment,
particularly for the tax professional, will include a wide variety of
e-services if we are to expect them all to consistently e-file all
returns. The design will reflect IRS's continued support for
integrated Fed/State processes wherever possible.
TWO
Withholding/W-2 Reconciliation-Katrina LeMay and James Koontz, Kentucky
Remarks will cover the Kentucky Revenue Cabinet's Withholding/W-2 Reconciliation system that receives Withholding Tax data from multiple sources (primary tax system, magnetic media, FTP, and manual data entry), and performs automatic reconciliation of the taxpayer's account and worklists discrepancies. It also provides W-2 data to the Individual Income Tax area to allow them to identify taxpayers who are not filing or who are reporting excessive withholding credits on their Individual Income tax returns.
THREE
Expansion of Tax Agency Applications for Barcoding-Linda Dollens, Indiana
Indiana has employed barcodes in its operations for a number of years now, and has progressed beyond forms identification and tax filing applications to implement some truly innovative customer service and processing logistics measures. See some rather low-cost steps that you can take to improve your daily operations using barcodes.
FOUR
Expanding E-Commerce Offerings: Use of Priorities and Incentives-Gordon Alleman, Idaho & James Harrison, Fast Enterprises
Idaho has made great strides in E-Government. Most recently, individuals can now file EZ income tax returns through the state government web portal. Taxpayers who file electronically receive a $2 E-File credit toward any tax due. Electronically filed credit returns are given priority so that taxpayers can receive refunds faster. In addition, businesses and individuals can now make credit card payments toward all taxes through the state government web portal. These electronic offerings supplement the e-commerce channels already available including:
- Web filing of sales tax returns
- Telefile for sales tax and withholding tax
- Fed/State electronic filing program for individual income tax
- EDI filing for fuel distributors
- IDAFuel program for fuel distributors (agency provided software
allowing distributors to file electronically)
- ACH Debit/Credit (EFT) via the web, via IVR and via phone with
operator assistance
- Credit card payments for Telefilers
- Credit card payments for walk-in taxpayers
- Electronic installment payments
- Direct deposit for individual income tax refunds
The success of these initiatives is not just a matter of providing convenience by leveraging technology. The tax commission has made significant investments in marketing these e-commerce offerings. Also, incentives have been critical to nudging taxpayers to take the e-commerce plunge.
2:45-3:45
ONE
Next Generation Integrated Tax-Cheryl E. Sullivan, Wisconsin
The Department of Revenue is implementing a Web-Enabled Enterprise Java Beans (EJB) version of the Wisconsin Integrated Tax System in October 2002. This presentation of the aspects of the system is scheduled to include a demonstration of the first release of ITS. This release contains functionality to support business tax registration, sales and use tax processing and taxpayer accounting, and revenue accounting, using a web browser interface.
TWO
Internet Security Architecture-Stan Black, Kansas
The Kansas Department of revenue has just completed the installation of a triple fire wall environment with two intrusion detection systems. This environment has established a secure DMZ (demilitarized zone) that KDOR is starting to populate with sensitive and secure internet based business applications.
This overview will walk through the technical architecture work before and after, the design and standards for transaction by transaction walk throughs on web applications, security rules and guidelines for establishing a secure web based application, and the enterprise project plan. Along the way there will be an opportunity to establish the many layers of security and where each layer resides in the overall architecture. This production security environment is up and running today and the first secure ACH Debit creation application for the Alcohol Beverage industry is in production. The audience will be provided network diagrams, application design documents, process flow and transaction mapping diagrams as they relate to functionality and security (methodology for secure web application design), and an enterprise 125-step project plan.
THREE
Integrating Web Apps With Legacy Systems-Debbie Peterson, Texas
Processing tax returns, applying payments to taxpayer accounts, updating addresses for a taxpayers business location, sending billing notices. All these business functions are currently performed in legacy systems and databases. To offer these business functions in web applications for use by taxpayers requires programmers to have a new skill set, duplicates business logic in both legacy systems and web applications and increases the chance for error as changes in the business requirements must be implemented in multiple places.
The Texas Comptroller's Office reduced these problems by integrating our web applications with our legacy databases and systems. Functions such as computing a balance for a taxpayer account are now used by both web applications and on-line collection screens for internal agency customers. Find out how Texas has implemented their solution for filing and paying Sales Tax on the web and future plans for on-line registration, filing of Franchise Tax extensions and other applications currently under development.
FOUR
Driving Usage of Electronic Commerce Programs-Jim Fleming, Official Payments Corporation
Most states have EC programs in place -- and all want to further develop their programs. Once a program is in place, how do you drive utilization? If you build it, will they come? The remarks will highlight the best methods of growing consumer utilization and other factors to consider when preparing your program: length and comprehensivness of program, economic climate, tech savvy of citizens, propensity to use payment cards, as well as metrics for what is considered successful utilization.
4:00-5:00
ONE
Business 1-Stop Services-Dale Brown & John Lee, South Carolina
South Carolina's Business One Stop initiative is working with Federal, State, County, and Municipal government agencies along with businesses and non-profit groups to provide 24/7, Internet enabled, streamlined methods for collaboration between government and business. The Department Of Revenue's Business One Stop Registration Application makes it easier to start a business in South Carolina by providing a 24/7 Internet enabled process to get the right business licenses and set up tax accounts. It is a one-stop-shop for many of the business tax accounts including an employer withholding account, and sales & use tax licenses. This presentation provides South Carolina's vision for Business One Stop and a demonstration of DOR's highly successfull Internet business registration system.
TWO
E-Payment Options-Carolyn Blankenship, Marcus Denton & Peggy Barber, Kentucky
The Kentucky Revenue Cabinet is offering credit card payment options for timely filed Individual Income Tax returns and for Notices of Tax Due. We are offering this option on our public home page for taxpayer 'self service' and on our private Intranet for employees providing taxpayer service internally, and are developing direct debit/e-check options through the same site. Our development will be discussed as it relates to: consideration of convenience fees, target audience, return on investment and other items related to 'lessons learned'.
THREE
Increasing Constituent Participation in E-government: Role of the Customer Care Center - Anthony Castellano and Patricia O'Donnell, Anexsys
This session is oriented around the business case for employing efforts which will seamlessly integrate multi-channels into the enterprise architecture Government agencies have over a dozen channels available to provide services to constituents. Creating a customer care center is an effective way to support multiple channels for a single agency or the entire enterprise application. Exploring the possibility of using a multi-channel customer care center in government makes sound business sense, and supports the charter of government, while providing equal access and service to all constituents. The key benefits that a multi-channel customer care center offers include:
- Integrating voice and data to a single data
repository to improve accuracy, integrity and timeliness of the
information
- Applying business rules consistently to all constituents regardless
of how they make contact
- Providing equal access to service and information for disabled
customers
- Offering a human voice to support electronic applications through a
call center setting
- Improving public service and the image of e-government without
raising taxes
- Reducing costs
FOUR
Webfile Initiatives in Ohio-Teresa Liimatta and Barb Gutmann, Ohio
Taxpayer filing of Ohio Electric and Gas tax forms on the Internet has been enabled, allowing file and pay using ACH Debit. This presentation will provide a Business and IS perspective of the trials and tribulations encountered and overcome to deliver a successful eBusiness project. The agenda will include: Project Initiation, Goals/Objectives, Requirements, Infrastructure, Security, Database, Java Development, ACH integration, Lessons Learned, Current Statistics and Q&A.
Wednesday August 14th
8:30-9:30
ONE
Streamlined Sales Tax System-Jon Abolins, Taxware
The Streamlined Sales Tax Project Pilot System has been in operation since late 2001, calculating, remitting and reporting sales and use tax liabilities to four taxing authorities. This session will include a presentation illustrating the technology behind the system, and a demonstration of the system in real-world operation. The session will specifically identify the administrative issues simplified through use of technology.
TWO
Creating a Tax Document Repository and Data Warehouse-Michelle Wallig, Microsoft
This is a presentation of the business & system issues (an SAP install) that arose at Microsoft over the past few years that led us to develop a centralized tax data and document repository to meet our record retention, tax audit and compliance reporting needs. The presentation will also include a demo of the tax data warehouse and business intelligence reporting tools we developed.
THREE
Data Mining Approaches to Collections and Case Closure-Doug Freud, SPSS
While data mining and statistical analysis have been used for audit selection, this technology is now being utilized -- in addition to audit selection -- to better manage and understand delinquencies. Approaches described will include:
- Predicting cycle time for delinquencies so
that one is able to determine cases that will "self cure" and those
that require resources.
- Predicting cases that are likely to be abated so that one can
identify processes causing common errors and/or learn to manage these
cases at lowest cost.
FOUR
Payment Security - Scott Dueweke, Concord EFS
Payments and security are increasingly linked
in our interconnected world.
This session covers the fundamentals of payment card fraud and how to
counter its impact. The point of payment may also be government's
only chance to catch members of fraud, drug, and money laundering
rings as well as terrorists who are using our society's trusted
systems to operate. This presentation will explain two systems
currently being used to check identities and verify IDs.
9:45-10:45
ONE
Implementation of the Communications Services Tax in Florida-Jim Evers, Florida, and Rita Scoggins, Deloitte Consulting
This presentation will include a discussion of the Florida and Federal law, as well as the database and other systems implemented to support the administration of the new tax, including distribution services.
TWO
Tax Discovery Warehouse Program-Marc Charvoz, Revenue Solutions Inc.
Starting with an Individual Income Non-Filer Project, the Massachusetts DOR piloted leading edge data warehousing technology to simplify "matching", accelerate the process from tape receipt to lead generation, reduce "false" positives, and increase compliance. This is a case study presentation covering:
- Overview of the project scope &
objectives
- Overview of the solution - functional and technical
- Highlight of Use of taxpayer profiles and match keys
- Selection and follow-up
- Overview of project timeframes and staffing
- Project status, results and next steps
- Discussion of lessons learned in implementing a data warehouse
solution
- Wrap up & Q&A
THREE
Creating an Enterprise Data Warehouse-Alison Torres, NCR
Data warehousing is a technology that is unquestionably establishing its importance in successful Tax Administration. As with most successful technology projects, understanding and building around business rules are of utmost importance. This session will look at how business issues involved in tax administration should drive you to the correct information architecture. It will explore why so many data warehouse projects fail or have limited success. This session will look at the differences between a data warehouse and a data mart. You will learn how to build the data warehouse Architecture around the business drivers and implement an enterprise data warehouse as a single source of information used in both tax administration and compliance efforts.
FOUR
Disaster Preparedness and Recovery - Margaret Whelan, Ireland Revenue On-Line Service (ROS) & Jack Nagle, Baltimore Technologies
11:00-Noon
ONE
Lessons Learned in
Mobile Telecommunications Sourcing-Martin Sohovich, Group 1
Software
With the Mobile Telecommunications Sourcing Act going into effect
August 2002, state departments of revenue, telecommunications
carriers and billing vendors are scrambling to implement provisions
of this Federal and other related state laws. In this session we will
deal with the practical system implementation side of the unique tax
jurisdiction assignment ramifications and challenges of these laws.
We will review what leading states, carriers and vendors are doing in
this tax area. Is your organization prepared?
TWO
Treasury Customer Resource Management System - Stephen Hilker, Michigan
Michigan has completed the first stage of a three stage automation process to provide state-of-the-art customer service to Michigan Taxpayers. The first phase was the development of a call center using Siebel software which brings together all taxpayer information and displays that information to the customer service representative (CSR) as soon a the call in answered. This was implemented for Individual Income Tax and the Single Business Tax. The second phase will expand the program to Sales Use and Witholding taxes and assure that all related correspondence is scanned and available to the CSR. This phase will be completed late summer of 2002. The third phase, full customer self-service on the web, will be completed in December of 2002. A pilot test will occur from January to March 2003 with full implementation in April of 2003.
THREE
Future Directions: Where Are We Going with E-file? - Leonard Jacobs, Federal Liaison Services, Inc.
This interactive discussion will feature a review of the current and future direction of electronic filing from the perspective of business. What advances have IRS and the states made in opening their electronic doors to e-filers? What roadblocks are still in place? IRS has made significant strides, but will the states be able to catch up? What should states be doing now to achieve their e-government mission? These issues will be discussed and a case study provided of FLS' experiences as a transmitter and software developer.
Taxpayer Assistance Tools: A-Z Taxes For Small Business - Andy Schermuly, Tracorp
This will be an informational presentation that will describe a web-enabled taxpayer services and education cost saving initiative implemented by the Arizona Department of Revenue. Covered will be the issues they wanted to address, the process employed to address the needs, and the current outcomes, as well as a demonstration of the application.