Selective Sourcing (The “Boutique” Approach)

• Characteristics

  • Focus is on securing best-of-breed, niche vendors for very specific needs
  • Use of both vendors and inhouse service providers
  • Contracts tend to be shorter and smaller thanwith comprehensive efforts

• Advantages

  • Flexibility
  • Best-of-breed vendors

• Challenges

  • Service integration
  • Accountability for end-to-end service delivery

Success Requirements:

• Precisely identify needs
• Get all service providers working as a team
• Ensure single user POC for end-to-end service  delivery
• Measure and incentivize service delivery quality

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