From the ETA Refine the Vision Workshop:  Refined Vision Statement

• As the institution entrusted to help the taxpaying public understand and meet their tax responsibilities, the IRS will ease taxpayer burden by responding to different customer needs and providing customer choice. Through the use of IRS e-services, develop

  • Foster the creation and marketing of easy to use electronic products and services, targeted at specific customer segments, which inform, educate and service the taxpaying public
  • Provide the taxpaying public the ability to easily, yet securely, conduct all of their interactions with the Service electronically
  • Provide electronic capabilities to all business, individual and other customers and their authorized representatives to manage their accounts with the IRS
  • On a continuous basis, electronically collect from and disseminate tax related information to payors, such as employers, and other tax authorities
• By 2007 IRS e-services will enable the agency to exceed the Congressional mandate by electronically transacting with more than 80% of U.S. taxpayers while achieving 90% customer and employee satisfaction.

Previous slide

Next slide

Back to first slide

View graphic version