From the ETA Refine the Vision Workshop: Refined Case for Action

Within the context of the IRS’s mission, objectives and strategies; agreed upon principles, constraints and assumptions; and, the modernization efforts underway, we will:

• utilize electronic tax administration capabilities to begin providing enhanced customer service, reduced burden and increased operations efficiency by 2001

  • respond to legislative mandates that:

    • substantially all electronically prepared returns should be filed electronically by 2003
    • 80% of all returns should be filed electronically by 2007
  • “revolutionize how taxpayers transact and communicate with the IRS,” including payments and customer service, in addition to the legislatively mandated requirements related to filing
• implement the required business systems including marketing and sales, product and service development, finance, administrative and operations management systems, by 2007

Previous slide

Next slide

Back to first slide

View graphic version

Case for Action

This explains that it is imperative that the organization take action now and covers:

Motivating concerns, such as market threats, customer needs or performance shortcomings

Competitiveness issues, such as profitability, growth, sustainability, strategic position, and market share

Consequence of inaction

Potential benefits.