E
-Government
Research: Using On-Line Services to Encourage Compliance - Ann Rettie,
Accenture
For the past five years, Accenture has surveyed the international
e-government landscape for our annual E-Government Leadership reports.
Our goal is to provide insights into trends as well as provide examples
of some of the most innovative practices so that governments can improve
their overall e-government performance.
In this session, you will hear about some of the best examples of
e-government initiatives in the revenue industry. More specifically,
how revenue agencies have used online services to encourage compliance
while reducing the burden on the customer. These examples illustrate
how revenue agencies are adding value by using e-government as a way
to enhance service delivery, rather than merely providing an additional
channel.
E-File, Texas Style
- Debbie Peterson, Texas
During the past two years, Texas has seen a steady increase in the
use of web and electronic filing by taxpayers. The benefits to taxpayers
and internal business users are demonstrated each filing peak. The
last legislative session saw the passage of two initiatives which
required electronic mechanisms for implementation of the legislation.
This session will detail how Texas has expanded the use of WebFile
and other web applications.
Growing Into Your Data Warehouse - Alison Torres, NCR
Explore what to consider as your Data Warehouse environment expands
and evolves into an Active Data Warehouse. This will include, but
is not limited to, the Five Stages of Data Warehousing,performance
issues, managing response time expectations, and resource management
in a mixed workload environment.
XML Standards Development
Update - Terry Garber, South Carolina
It's everywhere! XML is widely recognized as the new standard for
data exchange. Come here how the X12 TIGERS group is developing an
XML architecture for Electronic Commerce - especially e-filing - that
is being leveraged for Employment, Corporate, and Sales & Use
taxes, and will power Individual Income tax in the near future. Learn
where each of these programs is in its development, and how your state
can become a part of the ANSI X12 organization and participate in
this significant work.
Our Business/IT Partnership in Development
of the Taxpayer Assistance and Collections Center - Charlie Helms
and Mary Scro, North Carolina
The tax agency recently installed a new Taxpayer Assistance &
Collection Center (TACC). The goal of the implementation is to deliver
taxpayer assistance and collection services in a more cost-effective
manner. We are using monies collected through our 20% collection assistance
fee (an idea from the 2001 FTA Compliance Workshop) to fund the project.
We implemented a new IVR with new applications to include bill payments
and telefile, computer telephony to enable screen pops for agents,
and a predictive dialing system for collections. To further reduce
costs, we implemented voice over IP for the voice calls, and went
through a complete re-engineering effort in our collections and taxpayer
assistance groups. Many changes had to be made to our TAS system to
integrate the new technologies and new business process. The session
will take the angle of how it was necessary to form a true Business/IT
partnership to complete it on-time and within budget.
Sales and Use Web Filing
in Arizona - Tom Waters, Arizona
www.AZTaxes.gov is the AZ Department
of Revenue’s new transactional website. Businesses can use AZTaxes.gov
to register, file, and pay their taxes as well as manage their accounts
and correspond with the agency through a secure message center. Tom
Waters, an 18 year veteran of the Arizona Department of Revenue, and
Merritt Bradshaw, the website designer from Accenture will demonstrate
the features of AZTaxes.gov. Join us to learn how business and tax
practitioners are using AZTaxes.gov as their fast and free door to
the AZ DOR!
E-Payments and The Future Color of Money
- Lori Nelson, JPMorgan
In the next decade, the thing money is least likely to be is colored
paper! This topic adresses what is happening to the world of paper
payments - cash and checks - and how electronic money may be the only
kind of money left in a few years. The speaker will address what capabilites
agencies will need to have, how to maximize the receipts and minimize
deposit work and what effect the newly enacted Check 21 legislation
might have on governments.
Working With 3rd Party Service
Providers on E-Filing - King Woolf, Trustfile
Closing the gap between recognizing and realizing the benefits of
electronic filing.
Revenue agency goals for implementing paperless return programs are
clear:
• Maximize the number of paperless returns
• Increase customer satisfaction
• Minimize cost
However, achieving these goals can prove challenging. This presentation
explores critical observations acquired through many years of collaboration
with revenue agencies as they have made the transition to e-filing.
Discussion topics include: understanding the diverse needs of your
customers, the filers; open vs. closed systems and the value of open
systems to both agencies and the industry; the importance of communication;
and tips for successful e-filing program implementation.
GPS, Route Optimization and Management Reporting in Wireless
Collections – Eli Castro, Adea Solutions
Texas Comptroller of Public Accounts received two awards for the wireless
collections solution implemented in 2003. The impact of the increased
field collections has been significant, but Texas didn't stop there.
The addition of GPS devices, route optimization and improved management
reporting have furthered Texas' ability to collect on delinquent taxes,
manage the field force more effectively and improve operations.
Individual Income Tax Web
Filing: Our Experience and Why We Killed It - Cynthia Rowley and
Greg Tschida, Minnesota
As part of the Minnesota Department of Revenue’s Income Tax
Reengineering project we developed a web based electronic filing application
for our Tele-File population. This presentation will demonstrate to
the attendees how, even if you are successful in your Web endeavors,
you have to continually reassess your offerings.
The development process:
Why Web Telefile?
Issues encountered – Authentication, browser differences, etc
Customer satisfaction
Why we killed it
Review
of Tax Jurisdiction Sourcing Databases - Bob Meador, Group 1
The tax jurisdiction assignment process relies greatly on both software and data.
Each is important, but the data is constantly being updated to reflect changes
in tax jurisdictions and the various taxing authorities. The sources of data
include: address data, street level data, municipal boundary data, special purpose
tax district boundaries and postal data, as starters. Some states also make available
qualified address lists to supplement those commercial efforts already in place.
This presentation will explore each type of database (mentioned above) and the
issues associated with using them effectively including quality, frequency of
updates, and completeness.
Lessons Learned FTA-IRS Tactical
Advisory Group Update - Kevin Richards, Illinois, Terry Garber, South Carolina
The FTA-IRS Tactical Advisory Group, or TAG, is intended to provide advice and
input on state-related issues related to electronic initiatives and issues for
all IRS Business Operating Divisions and functional areas. Member representatives
include California FTB, Illinois, Maryland, New York, South Carolina, and Virginia.
Among the areas addressed are (1) Joint Fed-State 1120 e-Filing; (2) improvements
in joint (individual and business) e-file marketing; (3) Single-Point electronic
W-2 Filing; (4) exploration of cooperation in delivery of other kinds of e-Services;
and (5) creation of an IRS and State joint e-filing model that works across all
of our joint applications. Attendees are invited to come to this session to learn
more about the TAG’s current work.
The
Next Generation: Management of Outside Collection Agencies - Stefan Becker and
Jim Hale, CGI-AMS
Management of outside collection agencies (OCA’s) is becoming an increasingly
important aspect in tax and revenue management. While the inventory of delinquent
tax cases is increasing, tax and revenue agencies are facing significant pressure
on staffing levels and budgets. Strategically utilizing OCA partners is one mechanism
that can be employed to increase operational effectiveness and lead to more revenues.
This session will introduce a framework for optimizing OCA placements and discuss
innovative payment models.
Tuesday,
August 10
Fed-State
Employment Tax: Update on Progress - Susan Dunn, Paycycle; Kevin
Richards, Illinois; Steve Veilleux and David Lepri, Connecticut
The purpose of the presentation is to share experiences of the participants
in the first state FSET implementations. Participants will comment on whether
the FSET fulfilled the following expectations:
• Complete filing schema available off-the-shelf, for free
• TIGERS process to approve schema changes and updates
• Benefit from IRS experience with 94x
• Rapid testing process with fewer submission errors due to developers’ ability
to validate internally against the schema
• Quick and low-cost development due to use of XML
• Fewer processing errors than with magnetic media
• Support from the software industry
• Better quality data received from taxpayers
• Increased electronic filing and payment of employment taxes by taxpayers
Participants will share “best practices” and comment on what they
would do differently if they had it to do over again.
Channel Management at the Wisconsin DOR - Oskar Anderson, Wisconsin
This is a presentation on the management of scanned data, Internet fill-a-form
data, XML file transfer data and telefiled data to our business sales tax system;
scanned data, Internet fill-a-form data, Fed/state data and telefile data to
our individual income system; EDI data to our excise tax system; and Internet
data to our small-tax system. Also covered will be exploitation of the collected
data through generic abstraction tools.
Assessing Retailer Sales Tax Compliance – Robert
Shickora, New Jersey, Michael McDevitt and Kevin Johnson, Tax Matrix Technologies
Work on a database of Universal Product Codes (UPCs) linked to state tax laws
will be addressed. State use of the database to assess the compliance levels
by retailers will be reviewed.
New 2-D Forms Processing
Technologies - Mitzi Crump, Missouri
Fill-in Forms That Calculate - Missouri has offered fill-in forms that calculate
since 1999 (single forms in each file). We started searching for a way to incorporate
a 2-D barcode within the PDF file, without any cost to the taxpayers. DOR didn’t
want to make taxpayers download any plug-ins or fonts to use the file. In late
August 2003, we purchased a product; by the end of October we had forms ready
to be released on CD by end of November. Using this technology, you can embed
a 2-D barcode in the PDF file within minutes. You have total control of placement
of the barcode, character limitations, error correction control, etc. It automatically
builds a script using the fields you have created in the PDF file, saving a
lot of time. By having the forms posted on the web, if there are changes to
be made, the forms can be altered and updated within a short time; the taxpayer
will have the latest forms available at all times; there are no plug-ins, libraries,
or fonts needed; and the free Acrobat® Reader is the only thing needed
to enter the data. As of May 20, 2004 we had 284,134 returns processed using
2-D barcodes; 56,823 of these returns were processed using the new PDF fill-in
technology. Come hear about this new barcode capture method.
Enhancements to Washington State E-Filing
- Debra Young and James Petit, Washington
The Washington State Department of Revenue will present "Enhancements
to the Washington State E-File Application". During the past year we have
enhanced our E-File application to include the following:
• A data upload function
• Secure messaging
• On-line payment of receivables
Role of Technology and
Work Process in Agency Data Capture - Jerry Coble and Mary Scro,
North Carolina
A comprehensive review of the North Carolina Department of Revenue's Data Capture,
five years after system implementation of technology changes and the improvements
in work processes have resulted in a new way of doing business for every employee
and division in the agency. The speakers will give you a technical and business
perspective on this system implementation.
Compliance Data Warehousing - John Bace, Revenue Solutions
This presentation will focus on the use of data warehousing tools and techniques
to not only identify and recover uncollected revenue from non-compliant taxpayers
(i.e., non-registrants, non-filers and under-reporters) using tax discovery
and audit selection methods, but to move towards a full revenue agency-wide
data warehouse used by all departments to improve voluntary compliance, analyze
revenue trends, support management reporting and increase operational efficiency.
The Massachusetts Department of Revenue (MA DOR) Compliance Data Warehouse
Project will be highlighted. MA DOR is currently in Phase III of their data
warehouse project, which to date has yielded over $28 million in additional
collections. The most recent phase of the project continues the highly successful
tax discovery and audit selection compliance programs and adds new data and
system capabilities to improve and expand on taxpayer compliance self-correction
functionality (via the web) and enhance analytical and reporting capabilities
for revenue trend analysis, compliance measurement and tax policy impact analysis.
Use of 2-D Barcoding by IRS for Form 941
and Schedule K-1s - Victor Martin, IRS
The presentation will cover IRS on-going efforts to migrate Form 941 and Schedules
K-1 to an image based-bar code assisted system for processing. In addition
a partnership with Adobe Systems will be addressed that allows users to create
bar coded forms from the fillable forms on IRS.gov and the IRS Tax Products
CD-ROM.
California BOE Internet Fuel Tax E-File - Paul Spencer, VIP, Inc.
This will present the California Fuel Tax internet-based electronic filing
system, addressing the following areas:
• What is E-Filing?
• Who Participates in e-filing?
• The challenges we faced and the solutions we employed
• E-filing System Architecture and Design
• Demonstration of the system
• Current levels of system usage
• Lessons Learned
• Next Steps
Kansas Payments Portal - Gary Centlivre, Kansas
In order for the Kansas Department of Revenue to fully develop an on-line vehicle
tag registration system, it was necessary to create the ability to effectively
manage fee based credit card and e-check payments from a single point while
forming a common gateway to multiple government agencies. In this session,
the focus will be on the steps Kansas took to form the secure interface between
a host system and two external payment engines while providing separated reconciliation
and reporting information to 105 local units of government.
Audit Case Management Employing SAP - Barbara McKibben, Florida,
and John Rampulla, Deloitte
This audit case management presentation will discuss and demonstrate a case
management solution, including paperless aspects of the process, that has been
implemented by the Florida Department of Revenue. It uses SAP R/3 as the first
step in building an integrated compliance enforcement case management system,
which will ultimately encompass all enforced compliance processes, and is integrated
with the SUNTAX ITS.
Current Progress on 2006 Fed-State 1120 E-File Program -
Joan Barr, IRS, Terry Garber, South Carolina
We're on track, but there are still a lot of challenges ahead. Come hear how
the Fed/State 1120 e-file program began, and the work that has been done up
to today. Learn the plans for bringing this program to life in January 2006,
and how it is breaking new ground in the technology of electronic filing. This
has been a team effort, with over 20 states, software developers, and IRS working
at an intense pace. This program will be the model for all future Fed/State
e-file programs, so everyone is invited to learn more about its unique development
approach.
When the Lights Go Out, Will the Phones Still Work?: IP
Telephony Implementation - Lee Ho, Minnesota
How to: improve taxpayer service; reduce telephone operating costs; and, fund
the purchase of new equipment during cycles of budget deficits? The Minnesota
Department of Revenue was faced the strategic long-term and urgent short-term
decisions related to telephony. These decisions were necessitated by our aging,
fragile voice systems and were encouraged by recent advancements in Internet
Protocol (IP) Telephony. The technology had sufficiently matured to make the
leap from traditional phone service to IP Telephony.
Minnesota Revenue is staffed by one thousand employees, including six tax-specific
call centers in two locations. This is a IP Telephony implementation success
story. It reviews not only the implementation of telephony for call center
agents, but also the regular phone users (IPT users) and infrastructure upgrades.
The presentation (after a brief review of the strategic plan and business case)
focuses on the implementation process, the benefits of IP telephony, and the
lessons learned.
16 years
of Integrated Tax, 16 Lessons Learned – Chuck Adelman, Unisys
Developing and implementing new application software for complex tax programs
poses considerable business and technical challenges for revenue departments
and their contractors. This presentation will identify the most common
challenges (one for each year of experience by the speaker!) and provide suggestions
as to how to effectively address them in your development and implementation
planning. The speaker has 16 years contractor experience working on Integrated
Tax projects and will share his “lessons learned” with the FTA
audience.State E-File Mandates -
Cheryl Sullivan, Wisconsin, Dick Eppleman, Vertex
The session will include both a public and a private sector perspective on
e-filing mandates with a focus on the approach used in Wisconsin for sales & use
tax administration. Other tax type return and payment mandates currently in
place in Wisconsin will also be briefly mentioned. The
discussion will include the presentation of effective, implemented responses
on using a mandate as a tool to improve customer service while managing scarce
resources. Administration of mandates, depending on how they are structured,
can be responsive to the varying needs and abilities of taxpayer groups. Success
requires public/private sector technology partnerships to
expand options for enhanced service to our common customer base.
State Forms Coordinator Session (3 afternoon sessions - Government
Only); Mitzi Crump, Moderator
The Form Coordinator Session is a working session for the states to discuss
the Substitute Forms Standards document, making any changes or additions as
requested. The Feedback Reports presented to the Software Industry will be
discussed and changes for the upcoming year will be made. The Form Coordinator
Survey that is distributed annually is another topic of discussion. Other topics
include improving state and software industry relationships, and approval processes
to benefit both. Items that will be covered in the Wednesday NACTP/state meeting
will also be discussed, as well as 2-D barcode, forms approval process, forms
design and guidelines, and some electronic filing discussions.
Extending Customer Self-Service Capabilities Using Enabling Web Technologies
- Chris Marakas, Revenue Solutions
This presentation will focus on the benefits of deploying web enabled technologies,
integrated with the revenue agency’s back-office systems (e.g., taxpayer
registration, financial accounting, collections, audit, compliance data warehouse,
etc.), to facilitate and promote customer self-service communication channels.
Examples include online registration, electronic filing and payment, online
inquiry of account status and reason for notice(s), and online available of
customer education material. By implementing these customer self-service web
capabilities, revenue agencies can greatly reduce the time and money (e.g.,
reduced number of inbound call) necessary to resolve taxpayer inquiries and
issues while at the same time improving overall customer service.
The following online customer self-service web enabled capabilities and measurable
benefits (where applicable) will be discussed:
• Taxpayer registration
• Account status inquiry (e.g., status of filing or refund)
• Abatement/Adjustment of taxes and penalties for business and individuals
• Notice inquiry and response (e.g., reason for notice, online filing or
payment of bill, appeal, etc.)
• Access to knowledge base, forms & publications and taxpayer education
materia
IT Governance in Tax Administration Organizations - Stan McClain and
Katherine Hancock, Oregon
This will present an IT Governance model within a tax administration organization.
The Oregon DOR has developed and implemented a governance model that involves
our business managers and executive management team in evaluating, approving
and prioritizing the work being done by the IT resource within our agency.
The model includes three separate councils that involve upper management, our
key tax program managers and our IT managers.
Beyond
the Lockbox: Commercial Best Practices for Form Processing -
Lori Nelson, JPMorgan
Beyond the Lockbox: Complex form processing - This topic will address
how to apply commercial best practices for form processing to the
tax administration industry. It will address the technology and
business processes that can be used to take on the holy grail of
tax administration - all that paper. Case examples and demonstrations
will be from both the commercial world and tax administration. Topic
will cover all areas of paper processing from form design, doc prep,
image and data capture technology, ICR/OCR and keying and item storage
issues. It will also address the pros and cons of insourcing and
outsourcing this type of work.
SSTP
Update/New Opportunities for Compliance Efficiencies
- Charles Collins, Taxware
Twenty one states have enacted all or most of the provisions of the Streamlined
Sales and Use Tax Agreement. Although a few of these states have more work
to do in some areas such as sourcing they appear to be in compliance with the
provisions dealing with uniform returns, simplified exemption processing, state
issued data bases for rates and jurisdictions and certification of compliance
systems. SSTP has established implementation plans for these areas and some
states have initiated work to comply with the standards. This session will
review the progress of SSTP and the states during the past year and what to
expect during the remainder of 2004. The session will also explore the new
opportunities that will exist for compliance initiatives with the deployment
of third party software and the issuance of state approved data bases.
Managing Technology Projects - Greg Tschida, Minnesota; Jim Evers,
Florida; Bob Cook-Abbott, Ontario
This session would be a roundtable presentation with a few states presenting
and discussing how they manage technology projects. Areas they could cover
include:
• Governance - role of Steering Teams, Project Sponsors, etc.
• Staffing – Business and Technology involvement, Project Managers
(are they permanent professionals or are they temporary), Project personnel classifications,
etc.
• Communication, Reporting and Oversight strategies – Examples and
lessons learned.
• Managing Risk – Assessment and mitigation techniques. Required?,
formal or informal
• Obstacles (procurement, turnover, training and skills transfer, etc.)
and other lessons learned.
Improving the Tax Software
Approval Process – Donna Muccilli, Arizona
Prior to the 2003 tax year, Arizona relied solely on a manual process for Participants
Acceptance Testing (PATs). This method of testing required extensive overtime,
additional personnel, was antiquated in today’s environment and delayed
the start of Arizona’s acceptance of electronic filed returns through
the Fed/State program. This presentation will cover Arizona’s automated
testing process, including the improved communications with software developer
technicians and the test system design.
Wednesday,
August 11
New Technologies Used in Re-engineering
a 30-Year-Old Individual Income Tax System - Don Friedlander and Greg
Tschida, Minnesota
Update on our 2001 Presentation -- How did it all work out?
In the 2003, the MN Department of Revenue finished a multi-year, multi-release
effort to reengineer their individual income tax systems. The effort replaced
several aging mainframe systems with a set of web-based solutions that have
improved throughput, reduced costs, and increased taxpayer self-service and
satisfaction. This presentation will discuss the reengineering effort from
start to finish, with particular focus on the technology involved and lessons
learned. Specific technologies to be discussed include BEA WebLogic Server,
DB2 UDB, MQ-Series, AIX OS, and more.
Attendees will learn:
• how a technology solution completely overhauled a 30-year-old approach
to processing individual income tax returns.
• about the technology selections, issues, successes and lessons learned.
• about the technology behind DOR’s enterprise security solution,
its data warehouse, its scanning and imaging solution, and its J2EE enterprise
architecture.
Developing
A Tax Jurisdiction Sourcing Database - Tim Blevins, Kansas
Streamlined Sales Tax calls for a rates and boundary data base for states to
build, maintain, and manage to support instate retailers and intrastate internet
retailers. This session will focus on the approach Kansas has taken to work
with a third party to produce a set of products for the Streamlined Sales Tax
Project. The Kansas products include the web site for the Kansas Department
of Revenue SSTP information, web interfaces for individual address and zip
code based online lookups, the ability of retailers to upload their customer
files to the KDOR SSTP site and download the same customers files with the
appropriate tax jurisdictions and tax rates attached, and the Kansas SSTP File
for the national SSTP project. The Kansas SSTP file is also available for whole-sale
downloading by large Kansas retailers who are implementing the SSTP rules and
databases into their own computing operations. This session will give some
helpful hints and lessons learned so you can benefit from the experiences Kansas
and other states have in developing these products.
Assuring the Success of Your On-line
Tax Filing Initiative - George Mori, EZGov
As states face budget crises and growing responsibilities, they look to automate
manual processes. Web-enabling tax filing is an ideal way to boost revenues,
but how can states most effectively choose and deploy the right solution? EzGov
Vice President George Mori will draw on work with the U.K. Internal Revenue,
which brought online tax filing to citizens in just twelve weeks, to illustrate
how state tax administrators can leverage off-the-shelf technology and proven
constituent marketing strategies to ensure the success of their implementations.
Challenges in Data Matching in
Taxpayer Inquiry and Tax Discovery and Investigation - Ramesh Menon,
Search Software America
Tax and revenue departments have various needs to find, match and screen records
and files based on the name, address and other identity data they contain.
Applications range from taxpayer inquiry through to tax discovery and investigation.
What are the challenges faced in data matching? What level of reliability and
accuracy should you expect? How do you measure its success? Why is it necessary
to be able to work with raw data?
Montana's Integrated Revenue
Information System - Don Hoffman, Montana
The Department of Revenue for the State of Montana is seriously reconsidering
how it uses technology to do business. One of our most significant endeavors
is the Integrated Revenue Information System project, or IRIS. The IRIS project
is the successor to POINTS, an earlier aborted attempt to build a custom tax
system. The DOR would like to share with our peers some of the considerations
that took us down one path, caused us to later change direction, and ultimately
put us on our current course—implementation of a Commercial Off-the-Shelf
(COTS) solution. Including:
• DOR’s project goals and short- and longer- term business objectives
• The
business case for continuing toward a COTS integrated tax system
• Legislative,
budgetary and procurement considerations
• The
state of legacy applications and the associated user and taxpayer “experience”
• Challenges
and solutions when converting “bad data”
• Implementation
of a new tax in under three months
• Lessons
learned.
While following this course, the DOR has also had the opportunity to actively
implement other solutions including:
• Significant
business process re-engineering
• Web
filing of tax returns
• Electronic
installment payments
• Automated
billing
• Collection
agency enforcement
Employer
Income Tax Withholding: Fewer Returns, Better Results - Doreen Warren,
Idaho
This will describe a new process to reduce the amount of information employers
provide when reporting withholding taxes. The new process requires the employer
to only make payments of amounts withheld according to their filing frequency
(monthly/quarterly). A reconciliation of the payments against the amounts withheld
and balanced with the wage and tax information is made on an annual basis.
The following
areas will be covered:
Problem/Issue Addressed
Results Achieved
Benefits to the Agency
Resource Requirments
In.Q for Improved Customer Service -
Kathy Klinkose, IN
Using wireless technology and bar codes we can assist taxpayers faster and
provide the level of service require. We bar code correspondence and notices
so that when they arrive at the service center we can scan the bar code and
determine the level of assistance they need before they talk to an analyst.
In.Q allows us to give the taxpayer a number and bring the information up in
the system so the analyst knows why the taxpayer is there before they meet
with the taxpayer.
Java Development -
Why It's So Difficult - Don Friedlander, Minnesota
To develop robust, scalable, enterprise level, distributed, multi-tier applications
is not an easy task to begin with. Implementing applications using the JAVA
programming language doesn't necessarily make the process any easier. JAVA
is a relatively new, object oriented, flexible, and abstract language. The
abstraction and the object orientation are just a few of the elements that
make development difficult. The Minnesota Department of Revenue will discuss
why we chose JAVA (and a number of related enabling technologies), what we
had to go through to develop the applications, and what we're seeing as short
and long-term support issues.
Common Misconceptions about
Benefits-Funded Projects - Ted London and John Vranna, CGI-AMS
An ever-increasing number states are successfully utilizing benefits-funding
as a payment approach in order to obtain legislative approval for their mission
critical projects. Despite this increased usage some common misconceptions
still exist about the size, scope, complexity of these projects, the basic
mechanics of benefits-funding, and the value benefits-funding can provide to
a Department. The purpose of the presentation is to dispel some of these common
misconceptions and to present some benefits-funding success stories
Using Standards to Increase Your E-Program Participation - Stephen
Bouchard, Maryland
For government, standards have become a strategic tool for delivering innovation,
reducing costs, and improving the quality of services. In addition, their use
opens new opportunities to serve both the public and the tax agency’s
partners – electronic return originators and software developers, and
are key to working jointly with the IRS on e-file programs of all types, in
rapid implementation of the Streamlined Sales Tax Project, and in ensuring
that your 2-D barcoding program is enthusiastically endorsed and supported.
Come and hear how involvement in ASC X12 TIGERS-XML initiatives and other state-supported
standards efforts can energize and propel your e-programs to success.
(GOVERNMENT ONLY) Modernizing the IRS-State Data Exchange Program
- Rod Sterling, IRS
This session will include an update on efforts to distribute Governmental Liaison
Data Exchange Program (GLDEP) extracts electronically versus shipping data
on magentic media tape cartridges. It will include an overview of the system
being designed within IRS to facilitate the 2-way secure, encrypted, electronic
exchange of data. This system will accommodate state input files and IRS output
files. There will also be a brief discussion of states participating in the
program while their agencies move away from a mainframe environment.
Web Services Using Microsoft
.NET - Guy Kirtley, Accenture
Microsoft .NET technology provides a complete solution for building, deploying,
and connecting applications through the use of web services. Hear more about
.NET’s applicability for developing and connecting Internet applications,
backend applications, and mobile technologies. This presentation also includes
a discussion about redeploying existing applications to low-cost platforms
using .NET.
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