FTA 70th
ANNUAL MEETING
FTA 70th
ANNUAL MEETING|
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ALL PRESENTATIONS IN PAPER FORM UNLESS OTHERWISE
NOTED
(Selected Powerpoint presentations can be downloaded for viewing on your
computer)
The following papers are available from FTA. Copies of all papers are free for
FTA members. Non-members will be charged a nominal copy and shipping charge
(10¢ /page plus postage). To receive copies of any papers, send an e-mail
message to pat.wehland@taxadmin.org.
Presentations will be added as received.
Monday General Session
Disaster
Recovery, Business Continuity & Other Lessons Learned
Bob Tangorre, New York
September 11 Presentation
Nonie Manion, New York
Tuesday General Session
Electronic
Tax Administration: Trends, Directions & Issues
John Goggin, META Group
Using Technology
to Transform the Business of Achieving Compliance
Gerald H. Goldberg, California Franchise Tax Board
Customer Service
Innovations at 5280 Feet
Nolan Jones, Colorado
Wednesday General Session
Economic
Outlook
Mark Zandi, Economy.com
Technology
State of Maryland
2-D Barcode Processing
James Arnie, Maryland
Taking Up
the Challenge of E-Business: The Experience of the United Kingdom Revenue Departments
Linda Arnold, United Kingdom
Business
Intelligence/ Data Warehouse Solutions
Rhonda Kirkpatrick, Iowa
Electronic
Tax Administration
Terry Lutes, IRS
State
Approaches to Trusted-Customer Access to Enhance Taxpayer and Service Provider
Relations
Nonie Manion, New York
Integrating
Web and Legacy Systems and Successful Expansion of Web Filing
Debbie Peterson, Texas
Management/Customer Service
The Manager's
Guide to Improving the Collection Process (bad file)
John Jay Brady, Delaware
Sales
Tax Holiday: South Carolina's Experience
Elizabeth Carpentier, South Carolina
Tax Amnesty:
Tax Policy or Trendy Gimmick
Stephen Cordi, Maryland
Lessons Learned
-- Mandatory E-filing
Jim Evers, Florida
Dealing
with an Aging Workforce
Robert Thompson, New Jersey
Lessons
Learned in Mandating Electronic Filing
Juli Peterson, Minnesota
Demographics
As a Management Tool: A Researcher's Perspective
Gail Richardson, IRS
Sue Riddle, IRS
Disaster Preparation and Recovery
Disaster
Recovery, Business Continuity & Other Lessons Learned--Breakout Session
Bob Tangorre, New York
Nonie Manion, New York
Legal and Tax Policy
The Nexus Wars:
Episode Two
Frank Katz, Multistate Tax Commission
Michael Sontag, Bass, Berry & Sims
Case
Law Update: Recent State Income Tax Developments
Marilyn A. Wethekan, Horwood Marcus & Berk Chartered