Implement Technical Process Improvements
Implement Organizational Process Improvements
Manage Organizational Change
Automate Doc. & Records Mgmt.
Reengineer Workflow
Data Integration & Staging
Modify Mainframe Systems
Upgrade Technical Infrastructure
Upgrade Electronic Filing & Payment Methods
Pilot Test of Relational Databases
Implement a Cashiering System
Implement Data Warehouse
Implement a CRM System
Phase
One
Phase
Three
Phase
Two
Ongoing
YR 1
YR 2
YR 3
YR 4
YR 5
Preparation
and
Planning for Next Phases
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