Defining Needs

Which taxes would filers choose first to file electronically?

• Uncover the Pain - Discover what taxes are most burdensome to filers

  • Questionnaires
  • Focus Groups
  • Phone Surveys

Which e-tax is most advantageous to the tax authority

• Define the metrics for success

  • Processing costs
  • Volume and/or speed of payments
  • High paper to electronic filing conversion rate

How to reconcile the two perspectives

• Give serious weight to the concerns and needs of the filers

• Determine how filers will help you achieve your goals

• Choose business taxes that offer a win-win for you and the filers

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