Presentation Overview

Defining Needs

• Which taxes would filers choose first to file electronically?

• Which e-tax is most advantageous to the tax authority?

• How to reconcile the two perspectives

Designing the Service

• In-house vs. partnering with third party partner

• Observe the three keys to successful design

Case Study - Designing For the End-user

• Objectives of Usability Testing Nationtax Online

• Overview of Testing Process

• Findings

Previous slide

Next slide

Back to first slide

View graphic version