2024 May Alcohol Uniformity
The 2024 May Alcohol Uniformity will be held on May 6, 2024 at the Hyatt Regency, Green Bay, WI. Register online
Events
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May 2024
2024 May Uniformity Tobacco Tax Section
The 2024 May Uniformity Tobacco Tax Section will be held May 7–8 2024 at the Hyatt Regency, Green Bay, WI. Register online
Webinar: Employee Experience—How Employee Experience Impacts Customer Experience
One of the key drivers to providing an excellent customer experience is to ensure staff members interacting with customers are happy and engaged. During this session, we will discuss employee experience, its importance in driving customer experience, and what states are doing to improve employee experience. Register online This is session two of FTA’s four-session ... Read more
Webinar: Field Enforcement
Our panel will discuss all things dealing with field operations. What types of cases are best sent to the field verses those worked in a centralized contact. How has greater access to data changed the need to send cases to the field? What changes has COVID and remote work had on the need to make ... Read more
2024 May Uniformity Motor Fuel Tax Section
The 2024 May Uniformity Motor Fuel Tax Section will be held May 8–10 2024 at the Hyatt Regency, Green Bay, WI. Register online
2024 FTA IRS Safeguards Workshop
The 2024 FTA IRS Safeguards Workshop will be held May 14-16, 2024, at The St. Anthony Hotel San Antonio, San Antonio, TX. Register online.
2024 Northeast Region Motor Fuel Tax Section
The 2024 Northeast Region Motor Fuel Tax Section will be held May 19–21, 2024, at The Courtyard/Grappone Conference Center, Concord, NH. Register online
Webinar: Handling Sensitive Customer Interactions
Customer experience representatives often encounter customers requiring a skilled approach. Some customers have received news from the agency that they may not like and are irate. Some may be suffering from mental health issues. Others may have been referred to us after contacting a legislator or other policy maker. Gain invaluable insights and techniques to navigate delicate ... Read more
Webinar: Collections Staff—Employee Experience
Collections work is tough and can be quite hard on employees performing the work. During this session, we talk about what characteristics states look for in hiring collections staff. We will discuss performance metrics and motivating employees to use good judgment in working with customers and performing enforcement actions. We will also talk about how ... Read more
2024 Northeast Region Tobacco Tax Section
The 2024 Northeast Region Tobacco Tax Section will be held May 22–23, 2024, at The Courtyard Hotel, Concord, NH. Register online
June 2024
2024 FTA E-file and Refund Protection Symposium
The 2024 FTA E-file and Refund Protection Symposium will be held June 2–5, 2024, at the Westshore Grand, Tampa, FL. Details of the conference will be posted as the conference gets closer. Check back for more information.
Webinar: Gathering and Using Voice of the Customer
Mike Lee with the state of Utah will present what his agency is doing to gather and use the voice of the customer. After his presentation, the panel will discuss how their agencies are gathering voice of the customer data and using it to improve the customer experience. The panel will also answer your questions ... Read more
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